A Guide to Modern Insurance Systems and Architecture — a structured, end-to-end map of the systems that run the insurance business, from product development to distribution, policy administration, claims, and billing.
At the core sit the transaction systems — Policy Administration, Claims, Billing. Around them, front-end systems connect through an API gateway; supporting platforms and enterprise data surround the core. This is the Insurance Operating System framework the book uses throughout. Click any system to see what it does.
Tap or click a system for a summary of how it works — drawn straight from the book.
Written from two decades of insurance system design across life and general insurance, the book exists because business and IT teams too often talk past each other. It gives both sides a shared, structured map of how systems actually run the business.
Connect the dots between system components and see how insurance platforms evolved across technology eras.
A strategic view of how IT enables business goals — reframing technology as a partner, not just a cost center.
A structured framework for the systemic challenges insurers face, and where new solutions need to integrate.
A real-world case study in complex system architecture, and a fast on-ramp into how insurance operations work.
From foundations to core operating systems, through modernization and the future of insurance IT.